If you are a service provider who needs access to the venue during the build-up and dismantling phases, you first need the exhibitor that you are working for to set your company up as a ‘Service Provider’ in the Client Portal, which will go live in November.
Please speak with your contact at the exhibiting company to perform this step and provide them with the full contact details of the person from your organisation who will be your designated coordinator.
Once this step is complete, your designated coordinator will be sent their own login details to the registration system where they will be able to register all the personnel that you require to be on-site during these periods. Please check all ‘spam’ and ‘junk’ folders if the email does not arrive immediately.
The role of the designated coordinator from the Service Provider company is critical in ensuring that all personnel working on behalf of the service provider are successfully registered and are provided with all instructions and training needed to ensure that they are prepared and arrive at the venue ready for a smooth access experience. When logged in to the system, the designated coordinator will easily be able to see; and run reports of, workers who have not yet signed in, so that they can be followed up with directly.
It is very important that each individual is registered with a unique email address; the system will not allow any duplicate email addresses. Please advise all registered personnel to check their ‘spam’ and ‘junk’ folders.
Drivers of all vehicles needing to access the venue will also need to present a fully validated Digital Contractor Pass. If you have any shipments or deliveries coming to the venue please ensure that you or your Service Provider have made plans to register the driver, to avoid unnecessary delays.
